Privacy Policy
Last updated: September 2026
1. Introduction
Heathford Digital (ABN 54 347 435 344) ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at heathforddigital.com.au or engage our web design, development, and digital services. We operate in compliance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
We collect personal information necessary to deliver our services, communicate with you, and process your requests: Contact Information: Name, email address, phone number, business name, and website URL provided when you request a free homepage concept, fill out an enquiry form, or contact us directly. Project Details: Assets, copy, brand materials, and technical specifications you supply for website design and development. Payment Information: When you pay an invoice or purchase a service online, card details are handled directly by our payment processor, Stripe. We never see or store your full card number on our servers. Concierge Chat: Messages you send to Sterling, our AI assistant, are stored as enquiry records in our CRM so we can respond to and action your request. Technical & Analytics Data: IP addresses, browser types, operating systems, referring URLs, and website activity collected automatically via cookies or log files to improve site performance.
3. How We Use Your Information
We use your information strictly to: Provide custom web design, backend development, and digital services. Deliver free homepage concepts and custom quotes as requested. Communicate about project updates, invoicing, and service enquiries. Maintain, test, and improve our website performance and accessibility. Comply with legal and financial reporting obligations in Australia.
4. Disclosure of Information
We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers solely to operate our business, such as: Hosting and infrastructure providers. Email and CRM service providers (e.g., HubSpot, Gmail) for business communication. Payment processing platforms (Stripe) for invoicing and online checkout. Statutory authorities, if required by Australian law or court order.
5. Cookies & Analytics
We use cookies to measure website traffic and understand how visitors use our site. A cookie consent banner allows you to accept or decline non-essential cookies. We use Google Analytics to collect anonymised usage data. You can disable cookies through your browser settings at any time.
6. Intellectual Property & Client Data
All client materials, project briefs, and proprietary assets provided to Heathford Digital remain the property of the client. Upon full payment, clients receive full ownership of the final website code and design. We retain project data only as long as necessary to fulfil project requirements or comply with legal requirements.
7. Data Retention
Enquiry and contact data is retained for the duration of any active project and for a minimum of seven years thereafter to meet Australian tax record-keeping obligations. You may request deletion of your personal information at any time, subject to legal retention requirements.
8. Security
We implement reasonable physical, technical, and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission or electronic storage system can be guaranteed 100% secure.
9. Access, Correction, and Your Rights
Under the APPs, you have the right to request access to the personal information we hold about you, or ask us to update, correct, or delete it. To exercise these rights, please email us at contact@heathforddigital.com.
10. Complaints
If you believe we have breached the Australian Privacy Principles, you may complain to us directly at contact@heathforddigital.com. We will respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Contact Us
If you have questions or complaints regarding this Privacy Policy, please contact: Heathford Digital Address: 71 Irwin Terrace, Oxley QLD 4075, Australia Email: contact@heathforddigital.com Phone: 0432 325 331